How much does it cost and what does that cost provide?

The New Horizons program cost is $99.00 per person to stay at our Habitat. It cost $124.00 per person to stay in a hotel. This rate is offered as a group rate only. It is not an individual rate. A non-refundable registration fee of $150.00 is required to book your trip. This $150.00 is a fee and will not apply to your booking. A minimum group size of 15 students is required and an adult must accompany each group. 1 adult complimentary pass will be given for every 25 students. Four cafeteria meals, lodging, and a learning experience of a lifetime will be provided.

What ages are appropriate for New Horizons?

The New Horizons program has activities that are developed for grades 1-8.

Where will we sleep?

Lodging is provided in the program cost. Trainees will be housed in the Space Habitat Complex, located on U.S. Space and Rocket Center property. If the Space Habitat Complex reaches capacity, a local hotel will be provided for housing at no additional charge. In the situation that your group is housed in an off-site hotel, you will be responsible for transportation to and from the U.S. Space and Rocket Center.

What time do we arrive and depart?

Check-in will be from 10am to 11:30 am on the first day. Program activities start at noon. Departure will be between 1pm and 2pm on the second day (schedules will vary).

What is the cancellation policy?

All cancellations must be made in writing and faxed or mailed to Group Reservations Personnel.

The amount of refund will be determined by the following schedule:

• 60 days or more prior to arrival...50% refund

• Less than 60 days prior to arrival...No refund

All refunds are considered on a case by case basis. Please provide appropriate documentation detailing the reason for your refund request. Refunds if given are sent to the organization's leader for them to disperse accordingly. ALL REFUNDS REQUEST MUST BE SUBMITTED BY THE GROUP LEADER ONLY.

What are the payment options?

A deposit of 50% of the total balance is due no later than 90 days prior to arrival.

Final payment is due no later than 60 days prior to arrival.

Reservations made less than 60 days prior require full payment at the time of booking.

We cannot accept individual payments for a group booking. Deposit and final balance fees are each payable by one check or credit card payment (Visa, MasterCard, Discover and American Express) for the amount due to: U.S. SPACE & ROCKET CENTER. Individual checks will be returned to the group leader. Failure to pay either the deposit or balance in accordance with the payment schedule provided will result in a cancellation. If changes occur after 60 days prior to arrival your group will be subject to a $25.00 administrative fee. Please No Changes less than 30 days prior to arrival.

What kind of training do our team leaders have?

A minimum of two years of college or equivalent experience is mandatory for all counselors. While a significant percentage of our staff are education majors, others are pursuing degrees in business, science, math or the liberal arts. The common thread they all share is they want to work with children. Many staff members have actually gone through the camp programs as trainees. Every potential counselor must pass a comprehensive background check, pre-employment attitude test and drug screening prior to employment. Once employed staff members receive training in the following areas: program facts and history; simulator safety and operation; proper discipline techniques; and age-specific behavioral characteristics. All counselors are closely supervised and are evaluated weekly at the end of each camp session by their team members. Our staff is instructed in the latest scientific technology in space exploration to enable them to better educate your students.

What type of security and safety measures are taken?

Camp supervisory staff and a separate security staff are on site or on call 24 hours a day, seven days a week when camp is in session to ensure the safety of each child. Counselors are highly trained and certified in the proper use of all simulators so that all trainees may have a safe, enjoyable experience. Each simulator is built to the highest standards and all equipment is safety checked and maintained by professional technicians. Each enclosed simulator is equipped with smoke detectors.

What if I am bringing a trainee with special needs?

Every effort is made to accommodate individuals with special needs. Special needs include physical disabilities and dietary restrictions. To learn more about our capabilities, please ask group reservations personnel.